Terms and Conditions
1. Introduction
Welcome to Coaching with Diddi. These Terms and Conditions govern your use of our website and services. By accessing or using our website, you agree to comply with these terms.
2. Services
Coaching with Diddi provides mental health coaching, stress management, workplace wellness programs, and self-development training. Our services are designed for personal and professional growth.
3. User Responsibilities
• You must be at least 18 years old to use our services.
• You agree to provide accurate and truthful information when registering for services.
• You may not use our services for unlawful or harmful activities.
4. Payments and Fees
• All payments for coaching sessions, workshops, and programs must be made in advance through our approved payment gateways, including Flutterwave.
• Prices are subject to change, and we will notify users of any updates in advance.
5. Cancellations and Refunds
• Cancellations made at least 48 hours before the scheduled session are eligible for a full refund.
• Cancellations made within 48 hours of the session may be eligible for a partial refund or rescheduling at our discretion.
• Refunds are processed within 7-14 business days.
6. Limitation of Liability
Coaching with Diddi is not responsible for any indirect, incidental, or consequential damages arising from the use of our services.
7. Amendments
We reserve the right to update these terms at any time. Continued use of our services constitutes acceptance of the revised terms.
Privacy Policy
1. Information We Collect
We collect personal information such as your name, email, phone number, and payment details when you register for services or make payments.
2. How We Use Your Information
• To provide and personalize our services.
• To process transactions securely.
• To communicate important updates and offers.
• To comply with legal obligations.
3. Data Security
We implement industry-standard security measures to protect your data from unauthorized access and breaches.
4. Third-Party Services
We may share your data with trusted third-party providers, including payment processors like Flutterwave, solely for service delivery.
5. Your Rights
You have the right to request access, correction, or deletion of your personal data. Contact us for any requests.
Refund Policy
1. Eligibility for Refunds
• Refunds are available for cancellations made at least 48 hours before the scheduled session.
• Refunds for digital products or downloadable resources are not available.
2. Refund Processing
• Approved refunds will be processed within 7-14 business days.
• Refunds will be issued to the original payment method used.
3. Contact Us
For refund requests or inquiries, please contact us at [email protected].